FAQs

Pricing

  • A unit is simply one minute, rounded, of an inbound or outbound call, or a message delivered electronically, via text, secure message, email or fax. Messages may be batched for timed delivery via fax or email and billed as one unit. Message delivery to our Intellisite portal is instantaneous and included in the low monthly service fee.

  • Units are calculated on a monthly basis. Unused units do not carry over and plans are not prorated.

  • All of our plans are fully customizable, so you pay only for services you need.

    Consider these bundling options:

    Small Business Solution Live answering services with urgent call handling and message taking, order processing, and voicemail boxes.

    Lead Capture Live answering services, message taking, advertising, custom toll free#, appointment setting, order processing, Intellisite & custom reporting.

    Healthcare Live answering services plus secure messaging plus, Intellisite on-call entry, appointment setting & reminders.

    Marketing Services Live answering services plus custom 800#, advertising, message taking, custom reporting.

Getting Started

  • Here is a short, step-by-step guide to transferring your telephone lines to the answering service at any time during the day.

    How To Forward Office Lines

  • Of course! When your calls are forwarded to your DID number, it rings through to an associate on our Startel system. Your account on this system is programmed with your company’s information and instructions, including the answer phrase you would like us to use. This allows our agents to act as your virtual receptionist!

  • Our virtual receptionists can dispatch messages online in real-time via our IntelliSite system. Our IntelliSite system allows you to retrieve your messages online, in real-time, at any time. Additionally, we can hold your messages for you to call in and retrieve them, fax, email, or text message them depending on your preferences!

Your Account

  • Our virtual receptionists can dispatch messages online in real-time via our IntelliSite system. Our IntelliSite system allows you to retrieve your messages online, in real-time, at any time. Additionally, we can hold your messages for you to call in and retrieve them, fax, email, or text message them depending on your preferences!

  • With our Intellisite portal, you can make changes to your instructions, contact information, and on-call schedule any time! Clients may email any changes to frontdesk@myfrontdesk.com. This email is monitored 24/7, ensuring that any changes needed are made quickly. Call us at 833-FRNT-DSK to speak with us directly. We’re always available to help you!

System Support

  • Here is a short, step-by-step guide to transferring your telephone lines to the answering service at any time during the day.

    How To Forward Office Lines

  • Our virtual receptionists can dispatch messages online in real-time via our IntelliSite system. Our IntelliSite system allows you to retrieve your messages online, in real-time, at any time. Additionally, we can hold your messages for you to call in and retrieve them, fax, email, or text message them depending on your preferences!

  • Of course we do! Here is a printable PDF of our Intellisite User’s Guide.


    Front Desk Intellisite User’s Guide

  • Here is a User’s Guide for Secure Messaging Plus for Android Handheld users.

    User’s Guide

  • Here is a User’s Guide for Secure Messaging Plus for Apple Handheld users.

    Users Guide

  • Suggested notification settings for the Apple SMP app

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