FAQs

A unit is simply one minute, rounded, of an inbound or outbound call, or a message delivered electronically, via text, secure message, email or fax. Messages may be batched for timed delivery via fax or email and billed as one unit. Message delivery to our miTeam Web is instantaneous and included in the low monthly service fee.

Units are calculated on a monthly basis. Unused units do not carry over and plans are not prorated.

All of our plans are fully customizable, so you pay only for services you need.

Consider these bundling options:

Small Business Solution Live answering services with urgent call handling and message taking, order processing, and voicemail boxes.

Lead Capture Live answering services, message taking, advertising, custom toll free#, appointment setting, order processing, Intellisite & custom reporting.

Healthcare Live answering services plus secure messaging plus, miTeam Web entry, appointment setting & reminders.

Marketing Services Live answering services plus custom 800#, advertising, message taking, custom reporting.

Amtelco Secure Messages (formally known as miSecureMessages or MSM) is a real-time HIPAA and HITECH compliant secure texting app for healthcare organizations and clinicians. It allows the secure exchange of Protected Health Information (PHI) via text messages on smartphones and tablets running iOS and Android, and desktop computers running Windows or Mac. miSecureMessages can be either a cloud-based or on-site solution. All messages stay encrypted when being transferred from device to device. Once on the device, messages are viewable but stored remotely to ensure privacy if a device is misplaced or lost.

Here is a short, step-by-step guide to transferring your telephone lines to the answering service at any time during the day.

How To Forward Office Lines

Of course! When your calls are forwarded to your DID number, it rings through to an associate on our Startel system. Your account on this system is programmed with your company’s information and instructions, including the answer phrase you would like us to use. This allows our agents to act as your virtual receptionist!

Our virtual receptionists can dispatch messages online in real-time via our miTeam Web system. Our miTeam Web system allows you to retrieve your messages online, in real-time, at any time. Additionally, we can hold your messages for you to call in and retrieve them, fax, email, secure message, or text message them depending on your preferences!

Please see our options for Credit Card or ACH payments.

With our miTeam Web portal, you can make changes to your instructions, contact information, and on-call schedule any time! Clients may email any changes to frontdesk@myfrontdesk.com. This email is monitored 24/7, ensuring that any changes needed are made quickly. Call us at 833-376-8375 to speak with our support staff directly. We’re always available to help you!

Here is a short, step-by-step guide to transferring your telephone lines to the answering service at any time during the day.

How To Forward Office Lines

Our virtual receptionists can dispatch messages online in real-time via our miTeam Web system. Our miTeam Web system allows you to retrieve your messages online, in real-time, at any time. Additionally, we can hold your messages for you to call in and retrieve them, fax, email, secure message, or text message them depending on your preferences!

Here is a User’s Guide for Secure Messaging for Android Handheld users.

Android User Guide

Here is a User’s Guide for Secure Messaging for Apple Handheld users.

Apple User Guide