Nurse Triage
Whether you’re a physician practice, specialty clinic, healthcare organization, or health plan, Front Desk can help you extend access to care beyond your office hours with 24/7 Nurse Triage Services.
Give Your Patients Access to a Nurse Anytime They Need One
Patient calls don’t stop when your office closes. With Front Desk Nurse Triage, your patients have 24/7 access to experienced registered nurses who can evaluate medical concerns, provide appropriate care guidance, and help determine the next step. It’s an easy extension of your existing Front Desk answering service, giving patients another level of support without requiring your practice to staff an around-the-clock nursing team.
What’s Included?
Available 24/7
Give patients access to clinical support around the clock, including nights, weekends, and holidays.
Experienced Registered Nurses
Registered nurses are trained to assess a broad range of symptoms and medical needs using established clinical protocol.
Local Nurses
Patients are connected with nurses who meet applicable licensing requirements for the state where the patient is located.
Prescription Refill Support
Qualifying prescription refill requests can be addressed according to established protocols and your practice’s instructions. Restrictions apply.
HIPAA-Compliant Workflows
Patient information is handled through secure, HIPAA-compliant systems and processes.
Seamless Addition to Your Front Desk Account
Nurse Triage works alongside your existing Front Desk services for a seamless transition from call handling to clinical support.
Predictable Per-Call Pricing
Nurse Triage is billed at a flat fee per triage cal. We don’t do hidden or surprise charges.
Schmitt-Thompson Protocols
We use gold-standard Schmitt-Thompson protocols.
How does the nurse triage service work?
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A patient calls your practiceWhen a patient calls your practice, Front Desk answers according to your established call-handling protocols. Routine messages can continue through your normal workflow. When a patient has a medical concern requiring clinical evaluation, the request can be escalated to our nurse triage service. -
A registered nurse handles the callA registered nurse appropriately licensed for the patient’s location follows up with the patient, assesses their symptoms and concerns using established clinical protocols, and provides guidance on the appropriate level of care.
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Timely guidance is given to the patient from a registered nurseDepending on the situation, that may include home-care guidance, recommending follow-up with the patient’s provider, facilitating an eligible prescription refill request, or directing the patient to more immediate medical care.
Support your patients and your staff
After-hours medical calls can create a difficult choice: interrupt an on-call provider for every concern or leave patients unsure about what to do next.
Front Desk Nurse Triage provides another option.